RESOLVE — Support Agent
Instant ticket deflection across documentation, knowledge bases, and ticketing systems.
Overview
RESOLVE handles inbound support tickets automatically. It is trained on your company's own support documentation, ticket history, and knowledge base — not a generic dataset. When a customer submits a ticket, RESOLVE reads it, identifies the correct answer from your materials, and responds instantly. Tickets that require human judgement are escalated with full context already attached, so your team can respond faster. We train, deploy, and manage the agent. You don't manage any of it.
The problem it solves
The average B2B SaaS support team spends 60–70% of its time answering the same 40 questions on repeat. At €8–15 per ticket in labour cost, tier-1 volume is expensive and it burns out the agents who could be doing higher-value work. RESOLVE handles the repetitive layer so your team focuses on the issues that actually need a human — dropping cost per ticket to €0.50–1.50 and response time to under 30 seconds.
How it works
- Your support ticket history (last 90 days minimum)
- Help documentation and knowledge base
- Escalation routing preferences
- Tone and brand voice guidelines
RESOLVE ingests your documentation and ticket history to build a private knowledge model specific to your product. When a new ticket arrives, it is matched against this model. The agent drafts a response, checks it against a confidence threshold you define, and either sends it automatically or routes it to a human with the draft pre-attached.
- Instant response to qualifying tickets (under 30 seconds)
- Escalation to human agent with AI draft + context for complex tickets
- Weekly deflection report (volume deflected, resolution time, CSAT signal)
- Continuous model improvement from resolved tickets
Integrations
For a custom integration or a tool not listed above, see Integrations.
Proof metric
"60–70% of tier-1 tickets deflected automatically. Resolution time under 30 seconds. Consistent across deployments."
Measured at Day 45 across all RESOLVE deployments. Tier-1 is defined as tickets answerable from existing documentation.
FAQ
One discovery call to scope the setup — 30 minutes. One export of your last 90 days of support tickets. That's it. Alexandru handles the build, the integration, and the deployment. Your team is not involved in setup or ongoing management.
Every response goes through a confidence check before sending. Below your defined threshold, the ticket is routed to a human agent with the AI's draft included — your team reviews and sends. You control the threshold. You also control which ticket categories are always escalated regardless of confidence.
No. Your data is used exclusively to train your agent. It is not shared across clients, used for model training outside your deployment, or retained after contract termination. We sign an NDA before you share any data.
RESOLVE handles tickets in the language they are submitted in, provided your documentation covers that language. Mixed-language deployments are supported.
A working demo on your real data is ready in 48 hours. Most clients see deflection rates in the 60–70% range from the first week of live deployment.
This is common. Part of the setup process is identifying documentation gaps based on ticket patterns — RESOLVE flags the questions it cannot answer confidently, which gives you a prioritised list of docs to update.
Most clients eliminate €8–12k in monthly support costs within the first 30 days.
We build a live demo on your actual ticket data in 48 hours — before you commit to anything. If you don't see results by Day 45, you pay nothing.