ResolveSupport

Your support cost drops the moment this goes live.

We train an AI agent on your actual ticket history, deploy it in 48 hours, and hand it back running. 60–70% of tier-1 tickets handled automatically. Cost per ticket drops from €8–15 to under €1.50. Your team stops doing the repetitive work. You don't manage any of it.

See it handle your tickets in 48 hours →Calculate Savings →
€0.50–1.50
Cost per ticket
Down from €8–15.
<30 sec
Response time
Down from 4–8 hours.
24/7
Coverage
No after-hours cost.
60–70%
Ticket volume
Handled automatically.
Before vs After

The Difference

Before
With Unify (fully managed — you do nothing)
Availability
9–5 business hours
24/7/365
Response Time
4–8 hours avg
Under 30 seconds
Ticket Deflection
0%
60–70%
Agent Burnout
High (repetitive queries)
Eliminated for tier-1
Cost per Ticket
€8–15
€0.50–1.50
CSAT
Variable
Consistent 4.5+/5
Process

How It Works

01

We do the knowledge build

You export 90 days of tickets. We ingest your docs, ticket history, and knowledge base. You don't configure anything. This takes us 24 hours.

02

We configure everything

Tone, escalation thresholds, channel routing, human handoff logic. We set this up based on your setup call. You review and approve. One meeting.

03

You see it working in 48 hours

A live agent running on your actual ticket history. Not a staged demo — real responses to real queries from your customers. You watch it. You decide.

04

We go live. We monitor it. You get weekly reports.

Once live, Unify owns ongoing improvement. You get a weekly report with deflection rate, resolution time, and CSAT. Nothing for your team to check or manage.

FAQ

Common Questions

How much time does this take from our team?

One discovery call to scope the setup — 30 minutes. One export of your last 90 days of support tickets. That's it. Our engineering team handles the build, the integration, and the deployment. Your team is not involved in setup or ongoing management.

What happens when the AI gets it wrong?

Every response has a confidence threshold. Below it, the ticket is flagged and routed to a human agent — with the AI's draft included. You control the threshold.

How long does setup take?

We deliver a working demo in 48 hours using your real support data. Full production deployment typically takes 1–2 weeks.

Does it integrate with our helpdesk?

Yes. We connect with Intercom, Zendesk, Freshdesk, HubSpot, and most major helpdesks via API.

Is our support data secure?

We sign an NDA before you share any data. Your data is used only to train your agent and is not shared across clients.

What does the demo actually show?

A live AI agent handling real queries from your ticket history — not a staged walkthrough. You'll see exactly how it responds before committing.

Read the docs →

Most clients eliminate €8–12k in monthly support costs within the first 30 days.

We build a live demo on your actual ticket data in 48 hours — before you commit to anything. If you don't see results by Day 45, you pay nothing.

See it handle my tickets →Calculate Savings