Service
AI Support Agent
Stop paying humans to answer the same question for the 10,000th time. Our AI support agent deflects 60–70% of tickets automatically — handling FAQs, troubleshooting, order status, and more around the clock.
60–70%
Ticket Deflection
Industry benchmark
<30s
Response Time
Down from 4–8 hrs
24/7
Coverage
No after-hours gaps
3×
Agent Productivity
Focus on real problems
Before vs After
The Difference
| Before Unify | After Unify | |
|---|---|---|
| Availability | 9–5 business hours | 24/7/365 |
| Response Time | 4–8 hours avg | Under 30 seconds |
| Ticket Deflection | 0% | 60–70% |
| Agent Burnout | High (repetitive queries) | Eliminated for tier-1 |
| Cost per Ticket | $8–15 | $0.50–1.50 |
| CSAT | Variable | Consistent 4.5+/5 |
Process
How It Works
1
Knowledge Ingestion
We ingest your docs, past tickets, product data, and FAQs to build a knowledge base tailored to your product.
2
Agent Configuration
We configure tone, escalation rules, supported channels (chat, email, Slack), and handoff workflows.
3
POC in 48 Hours
A working demo running on your real data. No fluff — you see it handle real queries before you commit.
4
Go Live & Iterate
Deploy to production, monitor deflection rates, and continuously improve with your feedback.
See It Handle Your Tickets Live
We'll build a demo using your actual support data in 48 hours.