Service
AI Customer Success
Retain more. Expand more. Burn out less. Our AI customer success agent monitors every account, flags churn risk early, and automates the playbooks your team never has time for.
–35%
Churn Rate
Avg reduction
4×
CSM Capacity
Accounts per manager
30d
Early Warning
Churn flags before it's too late
+18%
Expansion Revenue
Proactive upsell triggers
Before vs After
The Difference
| Before Unify | After Unify | |
|---|---|---|
| Churn Detection | Reactive (post-churn) | Proactive (30–60 days early) |
| Onboarding | Manual, inconsistent | Automated, personalised |
| QBR Prep | 4–6 hrs per account | Auto-generated in minutes |
| Health Scoring | Gut feel or spreadsheets | Real-time AI scoring |
| Expansion Revenue | Missed opportunities | Proactive upsell triggers |
| CS Capacity | 50–100 accounts per CSM | 200–400 accounts per CSM |
Process
How It Works
1
Data Integration
Connect your product data, CRM, and support systems. The agent builds a unified view of each customer.
2
Health Model Training
We train a churn prediction model on your historical data to identify at-risk signals early.
3
Playbook Automation
Onboarding sequences, health check-ins, upsell triggers — all automated with your CS team in the loop.
4
Scale Without Hiring
Your CSMs focus on strategic relationships. The agent handles the rest at 10× the capacity.
Stop Losing Accounts You Could Have Saved
We'll model your churn risk and show you what's slipping through the cracks.