HushThrive

HushThrive is an AI implementation studio in Bucharest that builds custom AI systems and automation workflows for clients. Their business model is retainer-based: ongoing support and optimization for clients who've already deployed.

The Problem

Hidden Churn Signals

Retainer churn was eating monthly revenue. Senior engineers were spending 8+ hours per week answering repetitive support questions instead of working on model calibration and optimization, the actual value of the retainer. Churn signals were invisible until it was too late.

The Solution

Intelligent Support & Monitoring

Two agents: one for RESOLVE, one for STAY. The RESOLVE agent handles tier-1 questions and escalates the rest with context. The STAY agent monitors retainer accounts 24/7 for churn signals and drafts proactive outreach briefs.